Why is the Passport Office website down? – ZimEye

Why is the Passport Office website down?

By Jacob Mutisi | Is there a reason why the Registrar General (RG) of Zimbabwe website is still down (http://www.rg.gov.zw) and under construction for more than 2 weeks. It is time for a partnership between the parastatal and private sectors so that such an important service provider cannot and should not be offline. The Registrar General’s office in one of the most important departments in Zimbabwe’s struggling economy.

It is the office that issues adoption, birth and death certificates, change of name, issuance of birth certificates, correction of birth and death certificates, import and export of bodies , issuance of complete duplicate birth certificates, marriage certificates, national registration, non-citizens birth registrations and passports and travel documents.

Why shouldn’t such an important government service have a website that works 24/7? The latest digital diagnostic report says Zimbabwe has made massive digital progress, including a revolution mobile money, resulting in approximately eight million mobile wallet holders in a country of less than fifteen million people. As a nation, we should take advantage of this adoption of ICT and ensure that institutions such as the Registrar General have the right structures in place to facilitate the acquisition of legal documents by the men and women of our country. The Registrar General (RG) office is the name given to the Civil Registry in Zimbabwe.

The RG is the government agency responsible for recording vital events such as births, deaths, and marriages, which may also include adoptions, stillbirths, civil unions, etc., and historically included sometimes records relating to deeds and other real estate transactions.

Zimbabweans’ interactions with Zimbabwean government websites are often memorable for all the wrong reasons.

These are websites that can be easily hacked and most are developed using wordpress. According to our research done in August 2022, all government websites are designed, developed and hosted by GISP (Government Internet Service Provider). We have brought to the government’s attention that none of the emails for registered domains that have websites are either received or delivered. This has led ministers, deputy ministers, members of parliament and permanent secretaries in Zimbabwe to constantly use Gmail, Yahoo or Hotmail as their means of government communication. Zimbabwe is still the most hackable country according to https://fossbytes.com/most-hackable-countries/ using these FREE emails exposes our country’s secrets and communication to the outside world and so-called enemies of the state. The government of Zimbabwe is an institution that supports the use of Facebook, Twitter and other social media to reach the masses, but when it comes to official government communication, civil servants should be restricted from using Gmail, Yahoo, Hotmail or any other FREE media. email provider and use email provided by our Government Internet Service Provider (GISP). If GISP doesn’t have the capabilities, we should vent on Zarnet, another more efficient government ISP in terms of service delivery.

As President ED Mnangagwa pushes for investment and markets Zimbabwe’s positive image, it is paramount that all government institutions have a web presence. Take a leaf from our neighbor South Africa, it is a requirement (government policy) for all government institutions, departments and local authorities to have a domain, email address, website and effective use social media to interact with partners and potential partners.

Every government should have a functioning website, it’s the first link you have with citizens. It could be an in-person meeting or a social post, but it’s more likely than the very first time citizens engage with a government by visiting your website. The government website is one of the most essential tools for serving the needs of the citizens of Zimbabwe, and therefore optimizing it around the citizen experience is crucial. Zimbabwe should make it easier to find and access information starting with accessing the office of the Registrar General. For an average internet user, the time spent on a website is minimal – in fact, the average website visit clocks in at 15 seconds or less. That’s why it’s important to make valuable information as easy to find as possible.

Using your organization’s ICT professionals can be helpful in redesigning the structure, layout and usability of your organization’s website. It can also be helpful to display easy-to-find links to meeting and agenda information, such as the agenda itself, archived videos and minutes from past meetings and live stream.

By creating a functional website with easy navigation, public servants can better communicate with their constituents and ensure that the public remains well informed at all times. You might also consider adding a rotator so that when critical information appears, you’re ready to add information so citizens see it easily on their first visit.

Although the website is the primary platform for communicating with citizens, Granicus’ 2022 Digital Communications Trends Report contains more information on how government organizations are connecting with the public. Government websites are developed by Government Internet Service Providers (GISPs). It is important that these websites operate for the good of the government. If you need any advice or additional information, do not hesitate to contact me on +263772278161.

Daniel L. Vasquez